Much like other high street businesses, institutions within the financial sector experience many peaks and troughs in custom throughout the day. The troughs do not present much of a problem but the peaks can cause chaos instantly if not managed correctly. It is therefore essential that financial institutions such as banks and building societies implement effective queue systems in order to maintain order and a high standard of customer service during peak times. Such queue consists may consist of a number of different components which enable the smooth running of financial operations and minimal customer inconvenience.
One of the most important facets of modern queue systems is the retractable barrier. Such barriers can be retracted at off peak times in order to allow easy access to the financial services that the institution has to offer. However, at peak times the barriers can be extended to create a flexible and efficient queue system which can meet the demands of peak custom. Retractable barriers as an element of wider queue systems ensure that queues are contained within set parameters and do not overwhelm the entire financial institution and become an obstacle to other customers.
In addition to retractable barriers electronic digital signage can be a vital component for modern queue systems. Such signage permits a high degree of versatility, allowing for non linear queues and a call forward system. Queues using this technology can operate in a variety of different ways, ensuring higher levels of customer satisfaction and minimizing customer frustration. As an element of wider queue systems electronic digital signage can provide customers with vital information whilst they queue and inform customers of the waiting period. Informed customers tend to be happier customers, reducing the number of customers who will walk out rather than queue for the service.
Additional facilities such as writing surfaces can be added to the infrastructure of queue systems, allowing a modular approach that can be tailored to the exact specifications of the individual branch of the financial institution. Writing surfaces increase customer satisfaction and ensure that the customer experience is as smooth and problem free as possible. Moreover, the addition of further services such as a call forward system can further enhance the customer experience, increasing queue efficiency by up to 33%. A wide range of modular components can be added to queue systems to meet the requirements of any customer.
Queue systems are vital in the effective management of branches of financial institutions. Such systems can greatly enhance the efficiency of queues and customer turnover and therefore have a deep impact on levels of customer satisfaction. Queue systems are modular in approach incorporating retractable barriers, electronic digital signage, writing surfaces and call forward systems, among other components to meet customer specifications. The implementation of queue systems within any business is guaranteed to see results both in terms of increasing customer turnover and queue efficiency and in terms of greatly enhancing the customer experience for customers visiting the branch.
This guest post was written by James Harper on behalf of Tensator, experts in queue systems including retractable barriers. James writes on many subjects including business, industry and retailing.