The Benefits Of VoIP For SMEs

Voice over Internet Protocol has evolved dramatically as a technology in the last few years and as it becomes cheaper to install, more SMEs are implementing it in place of traditional systems.

License: Creative Commons image source
License: Creative Commons image source

Unlike traditional means VoIP is a far more flexible option with a huge array of features and massive flexibility. As a solution for communication issues it’s a fantastic alternative to the traditional and offers a number of benefits which we’re going to take a closer look at here.

Big Player

The thing about VoIP is that it allows small businesses on mediocre budgets to keep up with larger companies that can benefit from advanced communication tools, at a far lower cost. This is the beauty of VoIP. Unlike a few years ago,
when options  such as IVRs, call recording and audio conferencing were expensive and costly to implement, VoIP has changed this. This allows SMEs to work smarter and also give the impression they are larger businesses than they are.


The scalability of the service is also something of note and VoIP can be easily added, expanded and altered as and when required. You can simply add or change phone numbers and as they’re not tied to your local exchange you can have any number you want from anywhere in the world you want. This sort of scalability and the options that come with it are something that a lot of people really like and the reasons a lot of SMEs in a wide range of businesses love this service.

Not Office Limited

Thanks to the wonders of the smart phone VoIP is not just limited to the office and in fact is easily extendable to mobile phones thanks to 3G. In essence, this means that it’s easy to carry all your office contacts and information in your pocket and remain in contact when on the road or away from home. For businesses with home workers this is also of benefit as it means they can work from home and still seem to be in the office. The other big benefit is that there are no expensive calls, as there would be if you were using it on a mobile phone contract.

VoIP works well for the vast majority of SMEs and it’s understandable why this is the case. Here are a few little things advise you  to consider before implementing such a system.

  • Look at the requirements of your staff and see whether a service like this will benefit them and the way they work.
  • Cost is a big factor for moving to VoIP. The best way to determine whether or not you should is by chec
    king your mobile and communication costs. It’s often easily possible to save 50% on costs with a VoIP service when compared to traditional lines.
  • VoIP is simply a voice call over the Internet – it should be not more complex than that, so don’t feat change
  • Will your business begin to grow soon? If so VoIP could be a far better option than trying to expand traditional channels.
  • Ask questions – a telecommunications vendor should answer them for you.

VoIP is a fantastic addition to a range of businesses and you should consider it if you’re looking for a change to your phone system or communications in general.

About the Author: Cormac Reynolds has written about technology for a half decade and has covered a range of solutions. He is a lover of sports and travel.

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