Why Your Internet Business Needs a Human Voice On the Line

office voice for internet businesses

The Internet has brought about many changes to the way a company can conduct business. One of the most significant changes is the change from brick and mortar to laptop offices. A business no longer needs to have a physical presence to conduct business. They can purchase from suppliers, contact remote employees, interact with their customers and ship their products all from their virtual location.

“This seems like the ultimate way to conduct a business!”

In most ways, this statement is true. You have reduced operating expenses, you can work from anywhere and you can produce a product or service with little effort.

However, consumers are starting to grow tired of computer generated customer service. They want to “connect” with a real person when they have a question or an issue. They want to know that the company they are dealing with is “real.” They are becoming disenchanted with live chat options and want to talk to a human being.

Is This The End For Internet Based Businesses?

Of course not, internet businesses are here to stay, they only need to adapt to their consumers. Any business that wishes to meet the needs of their clients will prosper, and Internet based companies can meet this need by investing in a virtual office.

An online solution like a virtual office from  ring central(dot)com provides that personal touch that laptop businesses often lack. They have “real” receptionists to take your calls and interact with your clients. The receptionist will be assigned to your company and you can interact with them as you would an answering service.

This one feature alone can set you apart from other online businesses that only provide online contact. It will also give your company live support for any time of the day, meeting the needs of your clients in different time zones.

Can You Still Keep Operating Expenses Low?

The additional benefits of using a virtual office are that you do not have to rent office space, pay for electricity, or pay employee related expenses. You will not be obligated to pay payroll tax, carry workers compensation insurance, or worry about someone calling off from work. Your virtual office will always be there and operating, increasing your business and profit margin.

The Internet has become a large part of everyday life. More people turn to the Internet now for information, advice, and shopping than ever before. It has become a tool that helps people find what they want, regardless of distance, and make connections with people all over the world.

As much as this technology has helped advance the world, the desire to communicate with a real human still remains. People want to place a voice behind their transaction to make sure that it is real. They want to hear sympathy when they are upset with a product or service, and they want to hear a calm voice when they are angry. By providing a point-of-contact for your clients by using a virtual office, you are providing them with that voice they desire to hear. This will increase your business while still giving you the freedom to operate your Internet based business on your own terms.

A small business operator, Ann Bailey presents these tips for new ways to save and succeed in the office. Having a virtual office from ringcentral.com is an easy way to provide all of the old fashioned charm of a typical store front office while only paying for the sleek, new streamlined business model of internet enterprises.

Photo Credit: http://www.flickr.com/photos/mwichary/2398196800/

 

 

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annbailey

Ann Bailey is an artist and former TV journalist, and currently contributes articles in the arts, business and legal fields.

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