Many people that work from home find it difficult to manage all aspects of their business by themselves. Unfortunately many business owners simply do not have the capital to be able employ or accommodate an administration team to provide them with support. Virtual offices offer affordable support solutions for people that run home based businesses. Work can be outsourced to virtual assistants who have the skills and knowledge to handle both administration and customer service tasks.
Virtual office services
Virtual offices usually offer a telephone answering service, where a business’s calls will be directed to a virtual receptionist, rather than to the business owner. This enables business owners to get on with other more productive tasks. Using a virtual receptionist will also make your business look bigger and more professional.
They will answer your calls using your personalised business greeting and learn information about your business so they can answer your customers’ queries. If you are not available to speak to a customer, the virtual receptionist will take a message which will be sent to you via email or text message.
Giving out a home address to clients can often look a little unprofessional, giving them the wrong impression about your business. Combat this issue by using a virtual office’s mail forwarding service. You will be able to use the virtual office’s address as your own, which looks far more professional to customers, especially if the office is based in a prestigious area. The mail forwarding service will also help to increase efficiency, as you will no longer feel like you have to wait around at home to sign for important letters and packages.
Virtual offices also carry out other general administration work for businesses such as invoicing, scheduling and faxing. Some companies even offer extensive services such as social media and project management.
Benefits of using a virtual office
Virtual offices provide an affordable solution for home business owners that require additional support. Rather than having to hire an employee who would require a wage and other benefits like sick and holiday pay, you can pay a monthly fee to receive the services of a virtual office. Not only is this more cost efficient for small businesses, but it is also less of a commitment. Virtual offices usually offer small contracts or provide services on a month to month basis, preventing you from having to tie yourself into long contracts.
Working with a virtual office will also help to increase productivity. You will have much more time to spend on sourcing products, marketing your business and planning expansion as you will not be sat at home taking your customers’ phone calls all day.
How to choose a virtual office
When it comes to choosing a virtual office it is important to find one that will take the time to get to know you and your business. It is important that the virtual receptionists and assistants are able to represent your business in a way that you are happy with, as they will be the people speaking directly to your customers. Do a little online research and you are sure to find a company that is capable of representing your company to a high standard.
Conclusion
Virtual offices enable home businesses owners to grow and develop their company with a supportive team behind them at just a fraction of the cost of hiring an in-house admin team. Everyone needs a little extra support sometimes and this is something that virtual offices are there to provide. Not only will a virtual office benefit a home based business in terms of support, but it can also make them look more professional, creating the right impression on customers.
About the Author: Written by Megan Hunt who likes having home business support
